On Deck Sports' Terms & Conditions

About On Deck Sports
Since 2001, On Deck Sports has manufactured and supplied artificial turf, sports netting, and baseball & softball equipment. Starting with a portable pitching mound design, On Deck Sports has continued to create innovative products for the demanding baseball and softball industries. More recently On Deck Sports has expanded its product line to include gym and physical education equipment and strength and conditioning products.

Additionally, On Deck Sports has designed and constructed over 1000 indoor baseball and softball facilities nationwide. We supply indoor training facilities with artificial turf, netting, training products, and guide our customers with a start to finish solution.

Our 30,000 square foot turf warehouse in Chatsworth, GA stores our new, used, and overstock artificial turf and synthetic grass. These products include synthetic grass for high-end landscaping and used artificial turf for batting cages, paintball fields, children's play areas, and doggie daycares. Our new turf can be used in multi-sport facilities, putting greens, and sports fields, among many other uses.

Our 20,000 square foot location in Brockton, MA includes our manufacturing division, distribution center, sales and design offices.

Whether you need a dozen baseballs, a synthetic lawn, or help constructing a training facility, our dedicated staff will be glad to assist you.  Enjoy our website and give us a call today!

To process your order we need a purchase order and a wire transfer authorization or credit card authorization. On Deck Sports accepts Visa, MasterCard, Discover and American Express. We also accept checks and PayPal (before any item is shipped). No COO's are accepted. Approved credit accounts will be billed Net 30 from date of the invoice. A 1.5% finance charge will be assessed to all accounts past 30 days from date of purchase.

If your check is returned, it may be collected electronically and you will be assessed a processing fee as allowed by law. The check writer is also responsible for all other check recovery costs; including all attorney fees, court costs and taxes. Jurisdiction on all disputes shall be Brockton, MA.

On Deck Sports' Commitment to Quality
On Deck Sports' high standard for quality products is very important. If anything you purchase from us does not meet your expectations, please call us immediately at 800.365.6171. We will do everything we can to correct your problem. Our staff takes great pride in providing the best experience to you, the customer.

Orders can be placed on our website or by calling 800.365.6171 (M-F 8:30a-5p est). Current prices apply at the time of shipment and are subject to change.

All orders are shipped standard ground via Fed-ex or UPS when possible. In some cases, larger items will be required to ship via freight. Freight deliveries require a scheduled drop off time, and the customer is responsible for unloading the truck and assessing the condition of the product upon delivery. All damage claims must be filed to On Deck Sports within 10 days of delivery. 

Sales Tax
State law requires us to collect sales tax from all Massachusetts, New York, and Georgia customers, unless they are otherwise exempt. Proof of tax exempt status will be required at the time of ordering. Customers in other states may incur sales tax when applicable. 

Damaged Items
Damage occurring during shipping must be noted on the bill of landing at the time of delivery and reported to On Deck Sports within 10 days after delivery. We need this time so that proper damage claims can be made against the carrier. Failure to report any problems to On Deck Sports within 10 days will forfeit all damage claims.

All shipment discrepancies must be reported to On Deck Sports within 30 days of the invoice date. On Deck Sports will not be responsible for any claims after 30 days.

Return Policy
Products may be returned for a refund within 90 days of receiving your purchase. All returns require a return authorization number which can be acquired by calling our customer support team at 800-365-6171. Refunds are issued using the original form of payment. Items must be returned in their original condition, including packaging. Items are subject to a re-stocking fee of up to 20% depending on their condition at the time of the return. On Deck Sports is not responsible for misuse, or improper customer installation. Custom orders are not eligible for returns unless the item is defective or there was an error. Shipping charges are not refundable and customers are responsible for return shipping costs. Please include the return authorization number on all return packaging to ensure that return is processed in a timely fashion.

Used Turf Policy
All used turf products are sold "as is" and do not come with a warranty. Used products may have stains or other imperfections.

Pitching Machine Policy
On Deck Sports provides many different pitching machine options and prides itself on their quality. If the machine has been used, however, it cannot be returned for a refund. Machines must be in their original packaging for any return possibility.

Custom Netting Policy
On Deck Sports' nets are hand-made from the best materials. Netting products do incur normal wear and tear, and this is not considered a defect.

Once manufacturing has begun, any custom netting orders cannot be returned without a fee.

Warranty does not cover normal wear and tear that results from the use of the products. Use of products in a manner other than that for which they were manufactured nullifies this warranty.

Customer Advisory & Warning
As with any physical activity, participation in athletics at any level comes with inherent risks of accidental injury. Under no circumstances should equipment used for these activities be altered, tampered with or used when damaged. Such equipment should never be used without direct adult supervision and only after being inspected for damage, wear, proper function and proper maintenance. The equipment should never be employed for any activity other than which is specifically intended. Participants should always know, or be made aware of the risks involved in the activity they are participating in as well as their own physical limitations and that of the equipment being used.