Returns

General Return Policy

Certain items may be returned for refund, credit, or exchange if in resellable condition. Customers must obtain a return authorization number (RMA#) before returning an item to On Deck Sports. A restocking fee of 20% and return shipping costs will be charged. On Deck Sports does not accept returns for items that are more than 3 months past their invoice date. For questions about an item's return policy, please call our Customer Service line at 1-800-365-6171 or email info@ondecksports.com.

Custom Items

Custom items are not eligible for cash or credit card return. This includes but is not limited to: products with custom printing/logos or custom sized items. For questions about an item's return policy, please call our Customer Service line at 1-800-365-6171 or email info@ondecksports.com.

Custom Turf, Netting, & Rubber Flooring Policy:

All netting is made by hand & to order. Netting products do incur normal wear and tear, and this is not considered a defect. All netting is black unless otherwise indicated. Once manufacturing has begun, any custom netting order cannot be returned.

Turf & rubber is cut to order and is deemed custom for each order. Turf & rubber products do incur normal wear and tear, and this is not considered a defect. Once manufacturing has begun, any turf or rubber order cannot be returned.

Used Turf Policy:

All used products are sold "as is" and do not come with a warranty. Used products may have stains or other imperfections.

Pitching Machine Policy:

If a pitching machine has been used, it cannot be returned for a refund. Machine must be in its original packaging for any return possibility.